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Fujitsu Hardware Support for Fujitsu products

Fujitsu Support Pack and ServiceContract Hardware

Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.


Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.


Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.

Zeitraum:	3 Jahr(e)
Typ:	Vor Ort
Service enthalten:	Ersatzteile und Personal
Next Business Day (NBD):	Ja
Dienststunden (hours x days):	9x5
Support vor Ort:	Ja
Abdeckungsbereich:	EMEIA
Kompatibilität:	ETERNUS CS 800 S2, 800 S3, 800 S4, 800 S4 Scale, 800 S5 Scale, 800 S6 Entry, 800 S6 Entry2, 800 S6 Scale