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Fujitsu offers - with its Fujitsu Support Pack Hardware – support services for hardware which cover diagnostics and the elimination of hardware errors via repair or replacement.
Depending on the type of IT hardware and corresponding manufacturer warranty Fujitsu offers support services at the customer's site (onsite services) or at a Fujitsu service point (off-site services).
Various service level options can be selected for onsite services; for selected products, customers can in addition select the proactive support option to enhance the availability of the hardware product.

Support Pack Hardware is a product-related service contract for a fixed period and with once-only remuneration which supplements the manufacturer warranty.

Fujitsu Support Packs can be purchased within 90 days of the product purchase with a contract term of 1 up to 5 years.
Before expiry, the service period can be extended (until the maximal contract term of 5 years) by purchasing a corresponding follow-on Support Pack.

The entitlement of support services requires a Support Pack registration through the end customer within 30 days after purchasing the Support Pack.