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SupportPack Lifebook 7/5/A 3J VO 2BD SupportPack Lifebook 7/5/A 3J VO 2BD
€80.26 *
Part: FSP.GB3S10Z00DEMB2
Availability: 3 days
SupportPack ESPRIMO 5J VO NBD AZ SupportPack ESPRIMO 5J VO NBD AZ
€80.26 *
Part: FSP.GB5S20Z00DEDT6
Availability: 3 days
SupportPack ESPRIMO 5J VO NBD AZ SupportPack ESPRIMO 5J VO NBD AZ
€103.53 *
Part: FSP.GB5S20Z00DEDT5
Availability: 3 days
SP 3J VO, 9x5, 4h Az, Lifebook 9 Serie Fujitsu FSP:GD3S60Z00DEMB3.
Number of years: 3 year(s), Service time (hours x days): 9x5, Response time: 4 h
Number of years: 3 year(s), Service time (hours x days): 9x5, Response time: 4 h
€451.02 *
Part: FSP.GD3S60Z00DEMB3
Availability: 3 days
SP 4 Jahre Bring-In Service Stylistic Fujitsu FSP:GB4B00Z00DEMB4.
Number of years: 4 year(s), Service time (hours x days): 9x5
Number of years: 4 year(s), Service time (hours x days): 9x5
€171.75 *
Part: FSP.GB4B00Z00DEMB4
Availability: 3 days
SupportPack Lifebook 9 5J VO 2BD Fujitsu FSP:GB5S10Z00DEMB3.
Number of years: 5 year(s), Service time (days x hours): 5x9, Next Business Day (NBD)
Number of years: 5 year(s), Service time (days x hours): 5x9, Next Business Day (NBD)
€428.57 *
Part: FSP.GB5S10Z00DEMB3
Availability: 3 days
SP Verl. 12M VO,9x5,2BD Az SP Verl. 12M VO,9x5,2BD Az
€77.70 *
Part: FSP.GBTS10Z00DEMB2
Availability: 3 days
SupportPack 5J VO,9x5,4h Az Fujitsu Hardware Support for Fujitsu products
Fujitsu Support Pack and ServiceContract Hardware
Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
Fujitsu Support Pack and ServiceContract Hardware
Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
€3,264.30 *
Part: FSP.GD5S60Z00DEST1
Availability: 3 days
SP 3J VO, 9x5, NBD für JX AllroundExt. Fujitsu Hardware Support for Fujitsu products
Fujitsu Support Pack and ServiceContract Hardware
Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
Fujitsu Support Pack and ServiceContract Hardware
Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
€825.02 *
Part: FSP.GB3S20Z00DEST1
Availability: 3 days
SupportPack DX Entry 3J VO 4h Az 9x5 Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
€1,731.06 *
Part: FSP.GD3S60Z00DEST3
Availability: 3 days
SupportPack DX Entry 4J VO NBD Whz9x5 Professional protection for your IT investments right from the start
In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services.
They ensure system availability and business continuity of the customer´s IT environment and thus help our customers to save time and money.
This supports our customers to shift budget spend on operational IT services to strategic initiatives that deliver short-term real business value to their company.
The Product Support Services cover a broad range of products including Fujitsu and Partner branded hardware and software products as well as Fujitsu IT Infrastructures based on Fujitsu hardware.
In addition to standard reactive service levels such as onsite response and recovery times, Product Support Services encompass optional HDD retention.
Reactive services can be augmented by proactive support services elements (such as System Health Check and Technical Account Management) to even avoid failures and downtimes.
In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services.
They ensure system availability and business continuity of the customer´s IT environment and thus help our customers to save time and money.
This supports our customers to shift budget spend on operational IT services to strategic initiatives that deliver short-term real business value to their company.
The Product Support Services cover a broad range of products including Fujitsu and Partner branded hardware and software products as well as Fujitsu IT Infrastructures based on Fujitsu hardware.
In addition to standard reactive service levels such as onsite response and recovery times, Product Support Services encompass optional HDD retention.
Reactive services can be augmented by proactive support services elements (such as System Health Check and Technical Account Management) to even avoid failures and downtimes.
€3,911.33 *
Part: FSP.GD4SD0Z00DEST3
Availability: 3 days
SP 3J VO, 24x7, 4h Az für DX Extension Fujitsu Product Support Hardware encompasses the diagnosis and the elimination of hardware faults by repair or replacement.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Offsite or Onsite service.
Fujitsu Support Pack Hardware is a product-related service contract with once-only remuneration and for a fixed contract term of 1 up to 5 years.
The service period can be extended by purchasing a corresponding follow-on Support Pack.
Service levels can be selected from standard options.
Fujitsu ServiceContract can, unless otherwise explicitly regulated, be acquired at any time during the product lifecycle until 12 months before the end-of-service for that product.
It offers more flexibility than a Support Pack allowing service levels to be agreed in accordance with customer’s needs.
€2,115.63 *
Part: FSP.GD3S63Z00DEST1
Availability: 3 days
SP 4J BI,9x5 With Fujitsu ServicePack / Contract Hardware Fujitsu guarantees the operation of your IT systems according to agreed service levels.
When it comes to product availability, you can choose the response or recovery times appropriate for your enterprise from the various options offered.
ServicePacks are warranty extensions at a fixed price to be paid up front and with a defined period of validity.
ServiceContracts can be concluded at any time to ensure optimal service for the lifetime of a Fujitsu product, with payments due at regular time intervals.
OFFERING
ServicePack / Contract Hardware covers the elimination of hardware defects either through repair or replacement.
Depending on the hardware, the service is provided either on-site or off-site.
Several ServicePack / Contract variants are available offering different service times, response times and recovery times.
- Service time: 5x9 hours to 7x24 hours.
- Arrival on-site: second business day up to 4 hours.
- Recovery time: next business day up to 4 hours.
BENEFITS
- The right level of availability for hardware.
- Remote services, on-site services or off-site repair.
- Flexible and transparent pricing without hidden costs.
- Smooth IT operations right from the start with the shortest possible downtimes.
- Freedom for your internal IT specialists to concentrate on their core business.
- Different ServicePacks / Contracts tailored to your needs.
PROOF POINTS
- Fujitsu is the world's third-largest IT service provider and can offer first-class global service processes.
- ITIL-based service management.
- Immediate availability of service information about IT systems from a central knowledge base.
When it comes to product availability, you can choose the response or recovery times appropriate for your enterprise from the various options offered.
ServicePacks are warranty extensions at a fixed price to be paid up front and with a defined period of validity.
ServiceContracts can be concluded at any time to ensure optimal service for the lifetime of a Fujitsu product, with payments due at regular time intervals.
OFFERING
ServicePack / Contract Hardware covers the elimination of hardware defects either through repair or replacement.
Depending on the hardware, the service is provided either on-site or off-site.
Several ServicePack / Contract variants are available offering different service times, response times and recovery times.
- Service time: 5x9 hours to 7x24 hours.
- Arrival on-site: second business day up to 4 hours.
- Recovery time: next business day up to 4 hours.
BENEFITS
- The right level of availability for hardware.
- Remote services, on-site services or off-site repair.
- Flexible and transparent pricing without hidden costs.
- Smooth IT operations right from the start with the shortest possible downtimes.
- Freedom for your internal IT specialists to concentrate on their core business.
- Different ServicePacks / Contracts tailored to your needs.
PROOF POINTS
- Fujitsu is the world's third-largest IT service provider and can offer first-class global service processes.
- ITIL-based service management.
- Immediate availability of service information about IT systems from a central knowledge base.
€36.31 *
Part: FSP.GA4B00Z00DEU06
Availability: 2 days
5YR Onsite NBD + Tech Install CRU Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
€60.46 *
Part: 5WS0G18282
Availability: 4 days
2Y Accidental Damage Protection kompatibel mit Onsite delivery
€54.35 *
Part: 5PS0Q81871
Availability: 4 days
2Y International Services Entitlement Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.
€26.25 *
Part: 5PS0L55160
Availability: 4 days
4YR Depot New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!
Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.
Lenovo™ Depot Warranty
Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.
If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.
Why Lenovo™?
- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.
Why Extend Your Warranty?
- Avoid unplanned expenses with maintenance and service.
- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.
- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!
Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.
Lenovo™ Depot Warranty
Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.
If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.
Why Lenovo™?
- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.
Why Extend Your Warranty?
- Avoid unplanned expenses with maintenance and service.
- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.
- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.
€73.88 *
Part: 5WS0D81001
Availability: 4 days
1YR Expedited Depot/CCI New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!
Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.
Lenovo™ Depot Warranty
Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.
If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.
Why Lenovo™?
- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.
Why Extend Your Warranty?
- Avoid unplanned expenses with maintenance and service.
- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.
- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!
Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.
Lenovo™ Depot Warranty
Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.
If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.
Why Lenovo™?
- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.
Why Extend Your Warranty?
- Avoid unplanned expenses with maintenance and service.
- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.
- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.
€39.68 *
Part: 5WS0H30355
Availability: 4 days
4YR Product Exchange Lenovo's Product Exchange Service provides expedited replacement of your product should you experience problems with faulty equipment.
If the issue cannot be resolved by phone, you will receive a replacement product equivalent in value and function, saving you from unexpected downtime and repair expenses.
The customer is responsible for returning the defective unit in the packaging provided with the replacement unit within 30 days.
If the issue cannot be resolved by phone, you will receive a replacement product equivalent in value and function, saving you from unexpected downtime and repair expenses.
The customer is responsible for returning the defective unit in the packaging provided with the replacement unit within 30 days.
€25.03 *
Part: 5WS0G14989
Availability: 4 days
4Y Acc. Damage Prot. (for Onsite) This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
Pennies-A-Day Protection From Non-warranty Damage.
Protecting Devices from the Unexpected.
Today’s highly mobile workforce knows that accidents happen.
Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays.
Lenovo’s Accidental Damage Protection (1) service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions.
This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units.
Does My Organization Need Accidental Damage Protection?
Standard warranty terms and conditions don’t cover accidental damage and experience shows that a significant portion of users’ devices will be damaged and not covered under warranty in the first three years.
Compared to repair or replacement costs, Accidental Damage Protection saves up to 80% (depending on device type and repairs needed).
Lenovo’s Accidental Damage Protection service protects systems from the unintentional but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT workplaces.
The Cost Of Repair And Replacement
Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the typical cost of PC repairs and 75% for tablet repairs.
While costs vary by device and the work needed, replacing and repairing commonly damaged components can be expensive:
• $700 System Boards
• $600 Monitors & Display Hardware
• $300 Disk Drives
• $250 Damaged Tablet (minor repairs)
• $800 Damaged Tablet (multiple part replacements)
What Does LenovoAccidental Damage Protection Cover? (2)
When it occurs under normal operating conditions, Accidental Damage Protections covers:
• Accidental drops, spills, bumps, and structural failures
• Electrical surges
• Damage to the integrated LCD screen
What Happens Once Your Claim Is Made?
1.
Lenovo uses comprehensive diagnostic tools to identify hidden damage that may be otherwise overlooked.
(3)
2.
Skilled, qualified technicians conduct repairs using only Lenovo certified parts.
(3)
3.
Restored PCs are returned to users or, if repairs are not possible, Lenovo replaces at no additional charge.
(4)
Options: Accidental Damage Protection
Premier Support
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
International Warranty Upgrade
Travel internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage.
(5)
Smarter is protecting devices from the unexpected.
Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.
1) Not available in all markets.
2) Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo).
3) If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location.
Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense.
If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards.
If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center.
Onsite service may not be available in all regions.
4) Limitation of one replacement product.
If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion.
5) Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country.
International Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
Pennies-A-Day Protection From Non-warranty Damage.
Protecting Devices from the Unexpected.
Today’s highly mobile workforce knows that accidents happen.
Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays.
Lenovo’s Accidental Damage Protection (1) service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions.
This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units.
Does My Organization Need Accidental Damage Protection?
Standard warranty terms and conditions don’t cover accidental damage and experience shows that a significant portion of users’ devices will be damaged and not covered under warranty in the first three years.
Compared to repair or replacement costs, Accidental Damage Protection saves up to 80% (depending on device type and repairs needed).
Lenovo’s Accidental Damage Protection service protects systems from the unintentional but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT workplaces.
The Cost Of Repair And Replacement
Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the typical cost of PC repairs and 75% for tablet repairs.
While costs vary by device and the work needed, replacing and repairing commonly damaged components can be expensive:
• $700 System Boards
• $600 Monitors & Display Hardware
• $300 Disk Drives
• $250 Damaged Tablet (minor repairs)
• $800 Damaged Tablet (multiple part replacements)
What Does LenovoAccidental Damage Protection Cover? (2)
When it occurs under normal operating conditions, Accidental Damage Protections covers:
• Accidental drops, spills, bumps, and structural failures
• Electrical surges
• Damage to the integrated LCD screen
What Happens Once Your Claim Is Made?
1.
Lenovo uses comprehensive diagnostic tools to identify hidden damage that may be otherwise overlooked.
(3)
2.
Skilled, qualified technicians conduct repairs using only Lenovo certified parts.
(3)
3.
Restored PCs are returned to users or, if repairs are not possible, Lenovo replaces at no additional charge.
(4)
Options: Accidental Damage Protection
Premier Support
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
International Warranty Upgrade
Travel internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage.
(5)
Smarter is protecting devices from the unexpected.
Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.
1) Not available in all markets.
2) Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo).
3) If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location.
Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense.
If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards.
If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center.
Onsite service may not be available in all regions.
4) Limitation of one replacement product.
If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion.
5) Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country.
International Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.
€197.22 *
Part: 5PS0L30070
Availability: 4 days
1YR Expedited Depot/CCI New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!
Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.
Lenovo™ Depot Warranty
Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.
If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.
Why Lenovo™?
- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.
Why Extend Your Warranty?
- Avoid unplanned expenses with maintenance and service.
- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.
- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!
Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.
Lenovo™ Depot Warranty
Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.
If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.
Why Lenovo™?
- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.
Why Extend Your Warranty?
- Avoid unplanned expenses with maintenance and service.
- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.
- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.
€39.68 *
Part: 5WS0H30249
Availability: 4 days
5Y Onsite NBD This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
How does it work?
Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.
Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.
Onsite Service Level
Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.
The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.
Customer Benefits
• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly
Warranty Services
Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
€239.96 *
Part: 5WS0A23078
Availability: 4 days
4Y Keep Your Drive (Onsite) This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.
Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure.
Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.
Data Remains Secure
Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.
When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.
• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.
KYD should be purchased at the time of system purchase.
Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.
KYD covers multiple drives in a system and multiple failures.
Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.
Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.
1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.
When Data Security Matters To You
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.
Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.
Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)
Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.
Predictable Budgets
Provides predictable upfront costs versus finding budget in the event of drive failure.
Regulatory Compliance And Protection
Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.
Data Remains Secure
Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.
When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.
• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.
KYD should be purchased at the time of system purchase.
Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.
KYD covers multiple drives in a system and multiple failures.
Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.
Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.
1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.
€61.67 *
Part: 5WS0L13023
Availability: 4 days
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