SupportPack Lifebook 7/5/A 3J VO 2BD
für LIFEBOOK 7 and 5 Series,
Service Pack 3 Jahre Vor-Ort Service
zwei Arbeitstage Antrittszeit, 9x5,
Für folgende A357: 35952, 35953, 35954
und 35955
gilt in ausgewählten Ländern in Europa
Afürika, Naher Osten und Indien
ServicePack muss aktiviert werden
AktivierungsSchluessel kommt per Email
FSP:GB3S10Z00DEMB2

SupportPack ESPRIMO 5J VO NBD AZ

für ESPRIMO A525-L, E4xx, P4xx, D5xx,

E5xx, P5xx, Q5xx, C7xx, D7xx, E7xx

Service Pack 5 Jahre Vor-Ort Service

nächster Arbeitstag Antrittszeit,9x5

gilt in ausgewählten Ländern in Europa

Afürika, Naher Osten und Indien

Service Pack muss aktiviert werden

Aktivierungsschluessel kommt per Email

FSP:GB5S20Z00DEDT6

SupportPack ESPRIMO 5J VO NBD AZ

für ESPRIMO D9xx, E9xx, P9xx, Q9xx,

X9xx, P/C9xx-L,

CELSIUS Family H, J, M, R, W

Service Pack 5 Jahre Vor-Ort Service

nächster Arbeitstag Antrittszeit,9x5

gilt in ausgewählten Ländern in Europa

Afürika, Naher Osten und Indien

Service Pack muss aktiviert werden

Aktivierungsschluessel kommt per Email

FSP:GB5S20Z00DEDT5

SP 3J VO, 9x5, 4h Az, Lifebook 9 Serie

Support Pack 3 Jahre Vor-Ort Service,

9x5, 4h Antrittszeit, gilt im Land

des Erwerbs

ServicePack, muss aktiviert werden

AktivierungsSchlüssel kommt per E-Mail

FSP:GD3S60Z00DEMB3

SP 4 Jahre Bring-In Service Stylistic

9x5, gilt in ausgewählten Ländern in

Europa, Afürika, Naher Osten und Indien

für STYLISTIC

ServicePack muss aktiviert werden

AktivierungsSchluessel kommt per Email

FSP:GB4B00Z00DEMB4

SupportPack Lifebook 9 5J VO 2BD

für LIFEBOOK 9 Series,

Service Pack 5 Jahre Vor-Ort Service,

zwei Arbeitstage Antrittszeit, 9x5,

gilt in ausgewählten Ländern in Europa

Afürika, Naher Osten und Indien

ServicePack muss aktiviert werden

AktivierungsSchlüssel kommt per E-Mail

FSP:GB5S10Z00DEMB3

SP Verl. 12M VO,9x5,2BD Az

Support Pack Verlängerung um 12 Monate

Vor-Ort Service, 9x5, nächster

Arbeitstag Antrittszeit, gilt in

ausgewählten Ländern in Europa, Afürika

für Lifebook E448/458/544/546/547,

E548/554/556/557/558, E733/734/736

E743/746/752/756/782, P702/727/728,

S752/761/762/782, T725/726/734,

U727/728/745/747/748/757/758

FSP:GBTS10Z00DEMB2

SupportPack 5J VO,9x5,4h Az

für ETERNUS DX Extension - JX Allround

Support Pack 5 Jahre Vor-Ort Service,

9x5, 4h Antrittszeit,

gilt im Land des Erwerbs,

ServicePack, muss aktiviert werden

AktivierungsSchluessel kommt per Email

FSP:GD5S60Z00DEST1

SP 3J VO, 9x5, NBD für JX AllroundExt.

Support Pack 3 Jahre Vor-Ort Service,

9x5, nächster Arbeitstag Antrittszeit,

gilt in ausgewählten Ländern in Europa

Afürika, Naher Osten und Indien für

DX5/600 DE, DX60 S4 DE, CS200c S2 JXC

ServicePack, muss aktiviert werden

AktivierungsSchlüssel kommt per E-Mail

FSP:GB3S20Z00DEST1

SupportPack DX Entry 3J VO 4h Az 9x5

für ETERNUS DX60/100/200/200F S4

Service Pack 3 Jahre Vor-Ort Service,

9x5, 4h Antrittszeit, gilt im Land des

Erwerbs für ETERNUS DX Base Unit

Service Pack muss aktiviert werden

AktivierungsSchlüssel kommt per E-Mail

FSP:GD3S60Z00DEST3

SupportPack DX Entry 4J VO NBD Whz9x5

für ETERNUS DX60/100/200/200F S4

Service Pack 4 Jahre Vor-Ort Service,

9x5, nächster Arbeitstag

Wiederherstellzeit, gilt im Land des

Erwerbs für ETERNUS DX Base Unit

Service Pack muss aktiviert werden

AktivierungsSchlüssel kommt per E-Mail

FSP:GD4SD0Z00DEST3

SP 3J VO, 24x7, 4h Az für DX Extension

Support Pack 3 Jahre Vor-Ort Service,

24x7, 4h Antrittszeit, gilt im Land

des Erwerbs für ETERNUS DX Extensiion

DX5/600 DE, DX60 S4 DE, CS200c S2 JXC

ServicePack, muss aktiviert werden

AktivierungsSchlüssel kommt per E-Mail

FSP:GD3S63Z00DEST1

SP 4J BI,9x5
SP 4 Jahre Bring-In Service, 9x5, gilt im Land des Erwerbs

Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.

kompatibel mit Onsite delivery

for IdeaPad V110, V310/20/30

5PS0Q81871

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Add the International Service Entitlement option to your system with Accidental Damage Protection, Keep Your Drive and/or Sealed Battery Replacement services to extend Lenovo service upgrades beyond your country’s borders.

New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.


Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

- Avoid unplanned expenses with maintenance and service.

- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.

- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.


Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

- Avoid unplanned expenses with maintenance and service.

- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.

- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

Lenovo's Product Exchange Service provides expedited replacement of your product should you experience problems with faulty equipment.
If the issue cannot be resolved by phone, you will receive a replacement product equivalent in value and function, saving you from unexpected downtime and repair expenses.
The customer is responsible for returning the defective unit in the packaging provided with the replacement unit within 30 days.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

Pennies-A-Day Protection From Non-warranty Damage.

Protecting Devices from the Unexpected.

Today’s highly mobile workforce knows that accidents happen.
Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays.
Lenovo’s Accidental Damage Protection (1) service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions.
This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units.

Does My Organization Need Accidental Damage Protection?

Standard warranty terms and conditions don’t cover accidental damage and experience shows that a significant portion of users’ devices will be damaged and not covered under warranty in the first three years.
Compared to repair or replacement costs, Accidental Damage Protection saves up to 80% (depending on device type and repairs needed).
Lenovo’s Accidental Damage Protection service protects systems from the unintentional but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT workplaces.



The Cost Of Repair And Replacement

Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the typical cost of PC repairs and 75% for tablet repairs.
While costs vary by device and the work needed, replacing and repairing commonly damaged components can be expensive:

• $700 System Boards
• $600 Monitors & Display Hardware
• $300 Disk Drives
• $250 Damaged Tablet (minor repairs)
• $800 Damaged Tablet (multiple part replacements)

What Does LenovoAccidental Damage Protection Cover? (2)

When it occurs under normal operating conditions, Accidental Damage Protections covers:
• Accidental drops, spills, bumps, and structural failures
• Electrical surges
• Damage to the integrated LCD screen

What Happens Once Your Claim Is Made?

1.
Lenovo uses comprehensive diagnostic tools to identify hidden damage that may be otherwise overlooked.
(3)
2.
Skilled, qualified technicians conduct repairs using only Lenovo certified parts.
(3)
3.
Restored PCs are returned to users or, if repairs are not possible, Lenovo replaces at no additional charge.
(4)

Options: Accidental Damage Protection

Premier Support

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

International Warranty Upgrade

Travel internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage.
(5)

Smarter is protecting devices from the unexpected.


Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Not available in all markets.

2) Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo).

3) If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location.
Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense.
If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards.
If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center.
Onsite service may not be available in all regions.

4) Limitation of one replacement product.
If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion.

5) Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country.
International Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.

New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.


Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

- Avoid unplanned expenses with maintenance and service.

- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.

- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

When Data Security Matters To You

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.

Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)

Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.

Predictable Budgets

Provides predictable upfront costs versus finding budget in the event of drive failure.

Regulatory Compliance And Protection

Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.

Data Remains Secure

Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.

• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.

KYD should be purchased at the time of system purchase.

Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.

KYD covers multiple drives in a system and multiple failures.

Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.

Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.