4Y Premier Support upgrade fürom 1Y,Premier Support

5Y Premier Support upgrade fürom 1Y,Premier Support

Premier Support Upgrade - Serviceerweiterung - 3 Jahre - Vor-Ort - Reaktionszeit: Am nächsten Arbeitstag

2Y Premier Support upgrade fürom 1Y,Premier Support

4Y Premier Support upgrade fürom 1Y,Premier Support

2Y Premier Support upgrade fürom 1Y,Premier Support

3 Jahre - Vor-Ort - Lenovo Premier Support Upgrade - Serviceerweiterung - Reaktionszeit: am nächsten Arbeitstag - für ThinkCentre Edge 93z

ThinkCentre M900z

M90a

M90a Gen 2

M910z

M920z AIO

M93z

X1

4Y Premier Support upgrade fürom 1Y,Premier Support

5Y Premier Support upgrade fürom 1Y,Premier Support

Lenovo 3Y Depot/CCI upgrade fürom 1Y Depot/CCI delivery

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference Advanced-level techs. End to End case management. Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users. We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver. Free your Team to excel in innovation and productivity IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects. What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers? Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution. Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1 Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reporting VIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2 You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference. Interested in advanced level technical support for your Lenovo ThinkVision monitors? We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

New devices have a mandatory warranty period of 12 months. After that, customers are required to bear the costs repair services of any damage or product replacement. This can be very expensive! Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs. Lenovo™ Depot Warranty Fact : our technicians are the best people to take care of any problem that your device might present. And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support. If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible. Why Lenovo™? - No one knows our products like we do. The best products deserve the best service. - Certified Lenovo technicians use original qualified parts for the highest quality repairs. - Our global network of regional support centers offers consistent, local-language support to customers, wherever they are. Why Extend Your Warranty? - Avoid unplanned expenses with maintenance and service. - Increase the lifetime of your device, assuring the best possible technical service for it - Guaranteed original spare parts anytime that your device needs repair. - Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

5 Jahre Premier Product Exchange Service Upgrade von 3 Jahre base.

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference Advanced-level techs. End to End case management. Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users. We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver. Free your Team to excel in innovation and productivity IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects. What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers? Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution. Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1 Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reporting VIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2 You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference. Interested in advanced level technical support for your Lenovo ThinkVision monitors? We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

SP 5J VO, 9x5, 2BD Az für LTO Allround

Support Pack On-Site Service, 5Y, 9x5

SP 5J VO, 9x5, NBD Az für LTO Advanced

Support Pack, 5Y, 9x5, NBD, On-Site, EMEIA

Vor-Ort Support Pack 5Yr 95 4Hr

5 Jahre - Support Pack On-Site Service - Serviceerweiterung - Reaktionszeit: 4 Stunden - Verfügbarkeit: 9 Stunden am Tag / 5 Tage die Woche - für EternusLT260, LT40 S2, LT60 S2

2 Year Accidental Damage Protection Pennies-A-Day Protection From Non-warranty Damage. Protecting Devices from the Unexpected. Today’s highly mobile workforce knows that accidents happen . Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays. Lenovo’s Accidental Damage Protection (1) service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions. This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units. Does My Organization Need Accidental Damage Protection? Standard warranty terms and conditions don’t cover accidental damage and experience shows that a significant portion of users’ devices will be damaged and not covered under warranty in the first three years. Compared to repair or replacement costs, Accidental Damage Protection saves up to 80% (depending on device type and repairs needed). Lenovo’s Accidental Damage Protection service protects systems from the unintentional but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT workplaces. The Cost Of Repair And Replacement Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the typical cost of PC repairs and 75% for tablet repairs. While costs vary by device and the work needed, replacing and repairing commonly damaged components can be expensive: • $700 System Boards • $600 Monitors & Display Hardware • $300 Disk Drives • $250 Damaged Tablet (minor repairs) • $800 Damaged Tablet (multiple part replacements) What Does Lenovo Accidental Damage Protection Cover? (2) When it occurs under normal operating conditions, Accidental Damage Protections covers: • Accidental drops, spills, bumps, and structural failures • Electrical surges • Damage to the integrated LCD screen What Happens Once Your Claim Is Made? 1. Lenovo uses comprehensive diagnostic tools to identify hidden damage that may be otherwise overlooked. (3) 2. Skilled, qualified technicians conduct repairs using only Lenovo certified parts. (3) 3. Restored PCs are returned to users or, if repairs are not possible, Lenovo replaces at no additional charge. (4) Options: Accidental Damage Protection Premier Support Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference • Advanced-level techs. • End to End case management. • Faster, first-time resolution. International Warranty Upgrade Travel internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage. (5) Smarter is protecting devices from the unexpected. Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs. (1) Not available in all markets. (2) Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo). (3) If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location. Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense. If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards. If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center. Onsite service may not be available in all regions. (4) Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion. (5) Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country. International Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.As IT budgets contract, you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

1 Year Accidental Damage Protection Pennies-A-Day Protection From Non-warranty Damage. Protecting Devices from the Unexpected. Today’s highly mobile workforce knows that accidents happen . Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays. Lenovo’s Accidental Damage Protection (1) service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions. This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units. Does My Organization Need Accidental Damage Protection? Standard warranty terms and conditions don’t cover accidental damage and experience shows that a significant portion of users’ devices will be damaged and not covered under warranty in the first three years. Compared to repair or replacement costs, Accidental Damage Protection saves up to 80% (depending on device type and repairs needed). Lenovo’s Accidental Damage Protection service protects systems from the unintentional but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT workplaces. The Cost Of Repair And Replacement Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the typical cost of PC repairs and 75% for tablet repairs. While costs vary by device and the work needed, replacing and repairing commonly damaged components can be expensive: • $700 System Boards • $600 Monitors & Display Hardware • $300 Disk Drives • $250 Damaged Tablet (minor repairs) • $800 Damaged Tablet (multiple part replacements) What Does Lenovo Accidental Damage Protection Cover? (2) When it occurs under normal operating conditions, Accidental Damage Protections covers: • Accidental drops, spills, bumps, and structural failures • Electrical surges • Damage to the integrated LCD screen What Happens Once Your Claim Is Made? 1. Lenovo uses comprehensive diagnostic tools to identify hidden damage that may be otherwise overlooked. (3) 2. Skilled, qualified technicians conduct repairs using only Lenovo certified parts. (3) 3. Restored PCs are returned to users or, if repairs are not possible, Lenovo replaces at no additional charge. (4) Options: Accidental Damage Protection Premier Support Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference • Advanced-level techs. • End to End case management. • Faster, first-time resolution. International Warranty Upgrade Travel internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage. (5) Smarter is protecting devices from the unexpected. Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs. (1) Not available in all markets. (2) Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo). (3) If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location. Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense. If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards. If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center. Onsite service may not be available in all regions. (4) Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion. (5) Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country. International Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.

PROTECT YOUR PC FROM THE UNEXPECTED With today’s highly mobile users, the unexpected is bound to happen, even to exceptionally engineered PCs. Lenovo’s mobile repair data indicates that a significant percentage of users will experience non-warranted damage within the first three years of the PC's life cycle. Accidental Damage Protection offers significant savings relative to uncovered repairs. PREDICTABLE BUDGETS A single, upfront investment allows accurate prediction of yearly system repair costs. SIGNIFICANT SAVINGS Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on machine and repair. QUALITY ASSURANCE ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair. COMPREHENSIVE REPAIRS Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.