SupportPack ESPRIMO 5J VO NBD AZ

für ESPRIMO A525-L, E4xx, P4xx, D5xx,

E5xx, P5xx, Q5xx, C7xx, D7xx, E7xx

Service Pack 5 Jahre Vor-Ort Service

nächster Arbeitstag Antrittszeit,9x5

gilt in ausgewählten Ländern in Europa

Afürika, Naher Osten und Indien

Service Pack muss aktiviert werden

Aktivierungsschluessel kommt per Email

FSP:GB5S20Z00DEDT6

SupportPack ESPRIMO 5J VO NBD AZ

für ESPRIMO D9xx, E9xx, P9xx, Q9xx,

X9xx, P/C9xx-L,

CELSIUS Family H, J, M, R, W

Service Pack 5 Jahre Vor-Ort Service

nächster Arbeitstag Antrittszeit,9x5

gilt in ausgewählten Ländern in Europa

Afürika, Naher Osten und Indien

Service Pack muss aktiviert werden

Aktivierungsschluessel kommt per Email

FSP:GB5S20Z00DEDT5

With Fujitsu ServicePack / Contract Hardware Fujitsu guarantees the operation of your IT systems according to agreed service levels.
When it comes to product availability, you can choose the response or recovery times appropriate for your enterprise from the various options offered.

ServicePacks are warranty extensions at a fixed price to be paid up front and with a defined period of validity.
ServiceContracts can be concluded at any time to ensure optimal service for the lifetime of a Fujitsu product, with payments due at regular time intervals.

OFFERING
ServicePack / Contract Hardware covers the elimination of hardware defects either through repair or replacement.
Depending on the hardware, the service is provided either on-site or off-site.
Several ServicePack / Contract variants are available offering different service times, response times and recovery times.
- Service time: 5x9 hours to 7x24 hours.
- Arrival on-site: second business day up to 4 hours.
- Recovery time: next business day up to 4 hours.

BENEFITS
- The right level of availability for hardware.
- Remote services, on-site services or off-site repair.
- Flexible and transparent pricing without hidden costs.
- Smooth IT operations right from the start with the shortest possible downtimes.
- Freedom for your internal IT specialists to concentrate on their core business.
- Different ServicePacks / Contracts tailored to your needs.

PROOF POINTS
- Fujitsu is the world's third-largest IT service provider and can offer first-class global service processes.
- ITIL-based service management.
- Immediate availability of service information about IT systems from a central knowledge base.

Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.

New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.


Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

- Avoid unplanned expenses with maintenance and service.

- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.

- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

When Data Security Matters To You

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.

Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)

Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.

Predictable Budgets

Provides predictable upfront costs versus finding budget in the event of drive failure.

Regulatory Compliance And Protection

Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.

Data Remains Secure

Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.

• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.

KYD should be purchased at the time of system purchase.

Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.

KYD covers multiple drives in a system and multiple failures.

Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.

Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Under warranty, some parts are considered customer replaceable units (CRUs).
Lenovo’s Tech Install CRU service dispatches a certified technician to install replacement parts onsite.
Product must be covered under onsite warranty or Premier Support.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

When Data Security Matters To You

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.

Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)

Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.

Predictable Budgets

Provides predictable upfront costs versus finding budget in the event of drive failure.

Regulatory Compliance And Protection

Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.

Data Remains Secure

Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.

• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.

KYD should be purchased at the time of system purchase.

Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.

KYD covers multiple drives in a system and multiple failures.

Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.

Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.


Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

- Avoid unplanned expenses with maintenance and service.

- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.

- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

If your issue can’t be resolved over the phone, Lenovo will dispatch a technician to your location.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

When Data Security Matters To You

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.

Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)

Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.

Predictable Budgets

Provides predictable upfront costs versus finding budget in the event of drive failure.

Regulatory Compliance And Protection

Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.

Data Remains Secure

Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.

• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.

KYD should be purchased at the time of system purchase.

Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.

KYD covers multiple drives in a system and multiple failures.

Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.

Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

When Data Security Matters To You

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.

Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)

Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.

Predictable Budgets

Provides predictable upfront costs versus finding budget in the event of drive failure.

Regulatory Compliance And Protection

Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.

Data Remains Secure

Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.

• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.

KYD should be purchased at the time of system purchase.

Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.

KYD covers multiple drives in a system and multiple failures.

Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.

Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition.
Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.

New devices have a mandatory warranty period of 12 months.
After that, customers are required to bear the costs repair services of any damage or product replacement.
This can be very expensive!

Lenovo offers the right solution for those who want more than one year of peace of mind: Depot Warranty Extensions allow you to increase the warranty length for up to 5 years, ensuring you can enjoy your devices longer and avoid unexpected costs.


Lenovo™ Depot Warranty

Fact: our technicians are the best people to take care of any problem that your device might present.
And with Lenovo™ Depot Warranty, you can rest assure that they will be available for you every single time that you meet an issue that will demand technical support.

If an issue cannot be resolved by phone, Lenovo will facilitate shipping the system to a designated facility for repair, taking care of any costs involved on shipping or packaging on this process, and making sure that the device is returned to you in the shortest time possible.

Why Lenovo™?

- No one knows our products like we do.
The best products deserve the best service.
- Certified Lenovo technicians use original qualified parts for the highest quality repairs.
- Our global network of regional support centers offers consistent, local-language support to customers, wherever they are.

Why Extend Your Warranty?

- Avoid unplanned expenses with maintenance and service.

- Increase the lifetime of your device, assuring the best possible technical service for it
- Guaranteed original spare parts anytime that your device needs repair.

- Hassle free shipping to and from Lenovo’s service facilities, with no extra cost involved.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

When Data Security Matters To You

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts.
A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions.

Keep your Lenovo™ drive and data within your custody, improving security and potentially alleviating civil liability risks.

Lenovo’s Keep Your Drive service lets you dispose of business data on your terms.
(1)

Keep the drives secure and on premise if sensitive to data security or have specialized data liability requirements.

Predictable Budgets

Provides predictable upfront costs versus finding budget in the event of drive failure.

Regulatory Compliance And Protection

Helps your organization avoid the legal and monetary repercussions associated with a breach in data security.

Data Remains Secure

Eliminates the need for tracking failed drives in transit, giving IT staff the time to concentrate on mission-critical business activities.

When Lenovo replaces a defective part under warranty, we keep it.
With the Keep Your Drive service, you keep your drive and data.

• Confidential information remains with you
• Covers multiple drives or failures
• No need to track failed hard drives in transit.

KYD should be purchased at the time of system purchase.

Coverage continues for the duration of a system’s limited warranty, even if the hard drive has been replaced.

KYD covers multiple drives in a system and multiple failures.

Both Solid State Drives (SSD) and hard drives are covered by KYD.
Some models also require an upgrade to on-site service when the SSD is soldered to the system board.

Lenovo™ Keep Your Drive (KYD) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs.

1) Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.

This is an add on service, and not the actual warranty.
This add on service must match the length of warranty.
If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.


Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo.
You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely.
Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.


If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.


The date and time for onsite intervention will be mutually agreed upon.
Lenovo will either repair or exchange the failing machine at your location and verify functionality.
You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

• Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
• At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
• Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
• Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
• Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center.
The customer will then be without their system for a minimum of 5 days
• Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty.
Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses.
Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.