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1YR Keep Your Drive 1YR Keep Your Drive
€18.93 *
Part: 5PS0E54557
Availability: 4 days
3YR Keep Your Drive 3YR Keep Your Drive
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition.
Our service experience can optimise productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.All Lenovo warranties include 24/7 phone access to customer support and full coverage on labor, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product.
If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved.
This service provides parts and labor repair coverage where labor is provided onsite at your place of business.
If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, repair will be made onsite, typically the next business day.
Service is available during Lenovo’s normal in-country business hours.
Calls received after 4:00pm local time will require an additional business day for service dispatch.
On-site service is available in metropolitan areas only.
Next business day service is not guaranteed.
Under the terms of the Lenovo Limited Warranty, when Lenovo replaces a defective part, that part becomes the property of Lenovo.
If a drive fails and it is still under warranty, KYD enables you to maintain custody of your data, eliminating the need to track failed hard drives in transit and eliminating associated paperwork.
KYD covers multiple drives and failures, so data within individual PCs and Servers remains protected.
€25.03 *
Part: 5PS0E54573
Availability: 4 days
2YR Onsite NBD 2YR Onsite NBD
Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
€40.90 *
Part: 5WS0E54600
Availability: 4 days
3YR Tech Install CRU 3YR Tech Install CRU
Lenovo offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets.
At every stage from planning, deployment, support to asset recovery, we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service level agreements and generate greater end-user satisfaction.
Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.
€25.03 *
Part: 5WS0E54560
Availability: 4 days
SupportPack 3J VO,9x5,4h Az SupportPack 3J VO,9x5,4h Az
Fujitsu FSP:GD3S60Z00DEDT7.
Number of years: 3 year(s), Service time (days x hours): 5x9, Response time: 4 h
€182.41 *
Part: FSP.GD3S60Z00DEDT7
Availability: 3 days
SupportPack CELSIUS C 5J VO NBD Az 9x5 SupportPack CELSIUS C 5J VO NBD Az 9x5
Fujitsu Product Support Services - Portfolio Overview
The Fujitsu Product Support Services portfolio is positioned in the Fujitsu ICT portfolio as follows:

In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.

The Product Support Services ensure system availability and business continuity of the customer's IT environment.
With these offerings we help our customers to save time and money and reduce the burden on internal IT staff.
This suppoarts our customers to shift budget spend on operational IT services to strategic initiatives that deliver short-term real business value to their company.

The Product Support Services cover a broad range of products including Fujitsu and Partner branded hardware and software products as well as Fujitsu IT Infrastructures (e.g.
Fujitsu Integrated System PRIMEFLEX) based on Fujitsu hardware.
Fujitsu delivers these services through certified support engineers in all major countries where global customers need them.
The comprehensive Product Support Services portfolio contains offerings to
- Assist our customers in the installation of new products
- Provide fast and responsive support for individual hardware and software products.
Fujitsu has introduced three standard service levels (up to
- 24 by 7, 4 hours onsite response) that are available worldwide.
- Complement Fujitsu IT Infrastructures (e.g.
Fujitsu Integrated System PRIMEFLEX) through well-adjusted “one stop shop” IT Infrastructure
support offerings for the embedded multiple Fujitsu and Partner branded hardware and software components into account.

In addition to standard reactive service levels such as onsite response and recovery times, Product Support Services encompass optional HDD retention.
Reactive services can be augmented by proactive support services elements (such as System Health Check and Technical Account
Management) to even avoid failures and downtimes.

The portfolio comprises the following portfolio elements:

Fujitsu Startup Services Hardware
Startup Services Hardware ensure a quick start for new IT equipment providing installation services for individual products.

Fujitsu Product Support Hardware
Product Support Hardware provides support for Fujitsu and Partner branded hardware products by fault diagnosis (including remote access) and repair or replacement of faulty parts.
Additional options are Proactive Support and HDD Retention.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Off-site Service or an On-site Service with defined Remote Response Time, On-site Response Time and/ or Recovery Time in accordance with the selected option.
The proactive services, if included in the selected options, are delivered on a regular basis in accordance with the contracted Service Level Agreement

Fujitsu Product Support Software
This service provides support for Fujitsu and Partner branded software products.
It ensures seamless operation of installed software products by fault detection and elimination and comprises the diagnosis of software incidents and the provision of workarounds and/or, if available from the licensor, corrections.
Depending on the licensor, corrections can designate individual patches, patch packs or minor releases sometimes called updates or upgrades.
The provision of software versions with new functions (often designated major releases) depends on the manufacturer’s license policy.
If not otherwise agreed, the installation of correction versions and new versions is in the responsibility of the customer and not part of the standard Service Offerings.

Fujitsu Infrastructure Support
For Fujitsu IT Infrastructures based on Fujitsu hardware Fujitsu provides a “one stop shop” support offering for the embedded multiple Fujitsu and
Partner branded hardware and software components.
It comprises reactive and selectable proactive services.
Its main features are as follows:
- A single point of contact (SPOC) grants our customers easy access to support: There is one contact for the Fujitsu components as well as third party components included in the infrastructure of the related solution.
- The integrated support concept (designated: Technical Solution Support) ensures that the faulty component in the infrastructure is identified by Fujitsu and the fault elimination initiated.
- Infrastructure Support includes reactive support services that solve problems after a failure of the infrastructure as well as
- Proactive service elements, where critical system conditions are detected at an early stage and preventive measures are taken to avoid functional restrictions.

It is important to understand that the application software layer is NOT part of the Infrastructure Support.
€292.13 *
Part: FSP.GB5S20Z00DEDT7
Availability: 3 days
SupportPack CELSIUS C 3J VO 2BD Az 9x5 SupportPack CELSIUS C 3J VO 2BD Az 9x5
Fujitsu FSP:GB3S10Z00DEDT7.
Number of years: 3 year(s), Service time (hours x days): 9x5, Next Business Day (NBD)
€49.76 *
Part: FSP.GB3S10Z00DEDT7
Availability: 3 days
SupportPack CELSIUS C 5J VO 2BD Az 9x5 SupportPack CELSIUS C 5J VO 2BD Az 9x5
Fujitsu Product Support Services - Portfolio Overview
The Fujitsu Product Support Services portfolio is positioned in the Fujitsu ICT portfolio as follows:

In addition to its cutting-edge products, Fujitsu offers standardized Product Support Services that are sold at the point of sale or any time during product life cycle.

The Product Support Services ensure system availability and business continuity of the customer's IT environment.
With these offerings we help our customers to save time and money and reduce the burden on internal IT staff.
This suppoarts our customers to shift budget spend on operational IT services to strategic initiatives that deliver short-term real business value to their company.

The Product Support Services cover a broad range of products including Fujitsu and Partner branded hardware and software products as well as Fujitsu IT Infrastructures (e.g.
Fujitsu Integrated System PRIMEFLEX) based on Fujitsu hardware.
Fujitsu delivers these services through certified support engineers in all major countries where global customers need them.
The comprehensive Product Support Services portfolio contains offerings to
- Assist our customers in the installation of new products
- Provide fast and responsive support for individual hardware and software products.
Fujitsu has introduced three standard service levels (up to
- 24 by 7, 4 hours onsite response) that are available worldwide.
- Complement Fujitsu IT Infrastructures (e.g.
Fujitsu Integrated System PRIMEFLEX) through well-adjusted “one stop shop” IT Infrastructure
support offerings for the embedded multiple Fujitsu and Partner branded hardware and software components into account.

In addition to standard reactive service levels such as onsite response and recovery times, Product Support Services encompass optional HDD retention.
Reactive services can be augmented by proactive support services elements (such as System Health Check and Technical Account
Management) to even avoid failures and downtimes.

The portfolio comprises the following portfolio elements:

Fujitsu Startup Services Hardware
Startup Services Hardware ensure a quick start for new IT equipment providing installation services for individual products.

Fujitsu Product Support Hardware
Product Support Hardware provides support for Fujitsu and Partner branded hardware products by fault diagnosis (including remote access) and repair or replacement of faulty parts.
Additional options are Proactive Support and HDD Retention.
Fujitsu will respond to an incident and solve the fault in accordance with the contracted Service Level Agreement which can be an Off-site Service or an On-site Service with defined Remote Response Time, On-site Response Time and/ or Recovery Time in accordance with the selected option.
The proactive services, if included in the selected options, are delivered on a regular basis in accordance with the contracted Service Level Agreement

Fujitsu Product Support Software
This service provides support for Fujitsu and Partner branded software products.
It ensures seamless operation of installed software products by fault detection and elimination and comprises the diagnosis of software incidents and the provision of workarounds and/or, if available from the licensor, corrections.
Depending on the licensor, corrections can designate individual patches, patch packs or minor releases sometimes called updates or upgrades.
The provision of software versions with new functions (often designated major releases) depends on the manufacturer’s license policy.
If not otherwise agreed, the installation of correction versions and new versions is in the responsibility of the customer and not part of the standard Service Offerings.

Fujitsu Infrastructure Support
For Fujitsu IT Infrastructures based on Fujitsu hardware Fujitsu provides a “one stop shop” support offering for the embedded multiple Fujitsu and
Partner branded hardware and software components.
It comprises reactive and selectable proactive services.
Its main features are as follows:
- A single point of contact (SPOC) grants our customers easy access to support: There is one contact for the Fujitsu components as well as third party components included in the infrastructure of the related solution.
- The integrated support concept (designated: Technical Solution Support) ensures that the faulty component in the infrastructure is identified by Fujitsu and the fault elimination initiated.
- Infrastructure Support includes reactive support services that solve problems after a failure of the infrastructure as well as
- Proactive service elements, where critical system conditions are detected at an early stage and preventive measures are taken to avoid functional restrictions.

It is important to understand that the application software layer is NOT part of the Infrastructure Support.
€212.94 *
Part: FSP.GB5S10Z00DEDT7
Availability: 3 days
3Y Premier Support with Onsite NBD 3Y Premier Support with Onsite NBD

Upgrade fürom 3Y Onsite
  • 5WS0U26649
  • €73.88 *
    Part: 5WS0U26649
    Availability: 4 days
    3Y Premier Support with Onsite NBD 3Y Premier Support with Onsite NBD

    Upgrade fürom 3Y Onsite
  • 5WS0U26646
  • €73.88 *
    Part: 5WS0U26646
    Availability: 4 days
    4Y Premier Support with Onsite NBD 4Y Premier Support with Onsite NBD

    Upgrade fürom 3Y Onsite
  • 5WS0T36136
  • €144.71 *
    Part: 5WS0T36136
    Availability: 4 days
    5YR Next Business Day Onsite+Premier 5YR Next Business Day Onsite+Premier

    upgrade fürom 3YR Next Business Day
  • Onsite Service for Desktop
  • ThinkStation P3xx Series
  • 5WS0T36135
  • €189.89 *
    Part: 5WS0T36135
    Availability: 4 days
    4Y Premier Support with Onsite NBD 4Y Premier Support with Onsite NBD

    Upgrade fürom 3Y Onsite
  • 5WS0T36122
  • €148.36 *
    Part: 5WS0T36122
    Availability: 4 days
    5Y Premier Support with Onsite NBD 5Y Premier Support with Onsite NBD
    Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
    Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

    Tech support with the Premier difference


    Advanced-level techs.
    End to End case management.
    Faster, first-time resolution.


    Looking for a step-up for your business and your employees’ support experience?

    Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.

    We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running.
    We know your end users expect fast and frustration-free support.
    Lenovo can deliver.

    Free your Team to excel in innovation and productivity

    IT landscapes are becoming more complicated, while simultaneously, budgets are contracting.
    The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.

    What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?

    Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here.
    And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

    Premier Support Center


    Advanced technical support available 24 x 7 x 365
    Dedicated phone number and no phone tree menu to navigate
    Single point of contact for end to end case & escalation management
    Hardware and OEM software support1


    Technical Account Managers (TAMs)


    Proactive relationship and escalation management
    Personalized recommendations for your business
    Robust quarterly reporting



    VIP Treatment


    No waiting in-line
    Next-business-day onsite labor 2
    Parts prioritization 2


    You also have access to technical account managers who act as a single point of contact for case management.
    You’ll enjoy the consistency, accountability, and visibility you deserve.
    And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.

    That’s the Premier difference.


    Interested in advanced level technical support for your Lenovo ThinkVision monitors?

    We’ve got you covered.
    Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.

    Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.


    And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
    €195.99 *
    Part: 5WS0T36128
    Availability: 4 days
    5Y International Services Entitlement 5Y International Services Entitlement
    €36.03 *
    Part: 5WS0Q11747
    Availability: 4 days
    3Y Premier Support with Onsite NBD 3Y Premier Support with Onsite NBD
    Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
    Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

    Tech support with the Premier difference


    Advanced-level techs.
    End to End case management.
    Faster, first-time resolution.


    Looking for a step-up for your business and your employees’ support experience?

    Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.

    We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running.
    We know your end users expect fast and frustration-free support.
    Lenovo can deliver.

    Free your Team to excel in innovation and productivity

    IT landscapes are becoming more complicated, while simultaneously, budgets are contracting.
    The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.

    What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?

    Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here.
    And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

    Premier Support Center


    Advanced technical support available 24 x 7 x 365
    Dedicated phone number and no phone tree menu to navigate
    Single point of contact for end to end case & escalation management
    Hardware and OEM software support1


    Technical Account Managers (TAMs)


    Proactive relationship and escalation management
    Personalized recommendations for your business
    Robust quarterly reporting



    VIP Treatment


    No waiting in-line
    Next-business-day onsite labor 2
    Parts prioritization 2


    You also have access to technical account managers who act as a single point of contact for case management.
    You’ll enjoy the consistency, accountability, and visibility you deserve.
    And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.

    That’s the Premier difference.


    Interested in advanced level technical support for your Lenovo ThinkVision monitors?

    We’ve got you covered.
    Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.

    Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.


    And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
    €103.18 *
    Part: 5WS0U26639
    Availability: 4 days
    5Y Premier Support with Onsite NBD 5Y Premier Support with Onsite NBD
    Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support.
    Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

    Tech support with the Premier difference


    Advanced-level techs.
    End to End case management.
    Faster, first-time resolution.


    Looking for a step-up for your business and your employees’ support experience?

    Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users.

    We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running.
    We know your end users expect fast and frustration-free support.
    Lenovo can deliver.

    Free your Team to excel in innovation and productivity

    IT landscapes are becoming more complicated, while simultaneously, budgets are contracting.
    The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects.

    What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers?

    Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here.
    And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution.

    Premier Support Center


    Advanced technical support available 24 x 7 x 365
    Dedicated phone number and no phone tree menu to navigate
    Single point of contact for end to end case & escalation management
    Hardware and OEM software support1


    Technical Account Managers (TAMs)


    Proactive relationship and escalation management
    Personalized recommendations for your business
    Robust quarterly reporting



    VIP Treatment


    No waiting in-line
    Next-business-day onsite labor 2
    Parts prioritization 2


    You also have access to technical account managers who act as a single point of contact for case management.
    You’ll enjoy the consistency, accountability, and visibility you deserve.
    And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum.

    That’s the Premier difference.


    Interested in advanced level technical support for your Lenovo ThinkVision monitors?

    We’ve got you covered.
    Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team.

    Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6.


    And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
    €291.25 *
    Part: 5WS0T36194
    Availability: 4 days
    1Y International Services Entitlement 1Y International Services Entitlement
    €20.16 *
    Part: 5WS0Q11742
    Availability: 4 days
    2Y International Services Entitlement 2Y International Services Entitlement
    €22.60 *
    Part: 5WS0Q11746
    Availability: 4 days
    3Y International Services Entitlement 3Y International Services Entitlement
    €27.47 *
    Part: 5WS0Q11735
    Availability: 4 days
    4Y International Services Entitlement 4Y International Services Entitlement
    €31.13 *
    Part: 5WS0Q11736
    Availability: 4 days
    1Y Tech Install CRU Add On 1Y Tech Install CRU Add On
    €20.16 *
    Part: 5WS0L20522
    Availability: 4 days
    2Y International Services Entitlement 2Y International Services Entitlement

    Add On
  • 5PS0L55159
  • €22.60 *
    Part: 5PS0L55159
    Availability: 4 days
    2Y International Services Entitlement 2Y International Services Entitlement
    €23.81 *
    Part: 5PS0V07083
    Availability: 4 days
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