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Post Warranty 2Y Accidental Damage
Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.
€84.26
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Part: 5PS0W84274
Availability:
4 days
Essential Service 5Yr 24x7 4Hr CSR+YDYD
5 Jahre - Vor-Ort - Essential Service - Reaktionszeit: 4 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData
€10,549.84
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Part: 01JY723
Availability:
4 days
Post Warranty Advanced Service 1Yr 24x7 6Hr
1 Jahr - Post Warranty - Nachgarantieservice - Reaktionszeit: 2 Stunden - Wiederherstellungszeit: 6 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData
€2,056.92
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Part: 5PS7A01590
Availability:
4 days
SP 3J BI,9x5
SP 3 Jahre Bring-In Service, 9x5 gilt in ausgewählten Ländern in Europa, Afürika und Naher Osten
€116.86
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Part: FSP.GB3B00Z00DEMB4
Availability:
8 days
SP 5J BI,9x5
SP 5 Jahre Bring-In Service, 9x5 gilt in ausgewählten Ländern in Europa, Afürika und Naher Osten
€252.52
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Part: FSP.GB5B00Z00DEMB4
Availability:
8 days
SP 4J VO,9x5,NBD Whz
SP 4J VO,9x5,NBD Whz
Support Pack, On-Site Service, 4Y, 9x5, NBD
SP 4J VO,9x5,NBD Whz
€1,418.17
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Part: FSP.GD4SD0Z00DESV2
Availability:
3 days
5Y Essential Support CSR+YDYD SR250 V2
5 Jahre - Vor-Ort - Essential Service - Reaktionszeit: 4 Stunden - Wiederherstellungszeit: 24 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData
€935.42
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Part: 5PS7B05768
Availability:
4 days
Post Warranty Essential Service 1Yr
1 Jahre - Post Warranty - Nachgarantieservice - Defekte HDD/SSD/RAM-Einbehaltung - Reaktionszeit: 4 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Response + YourDrive YourData - Lenovo ThinkSystem SR590 7X98, 7X99
€866.18
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Part: 5PS7A05400
Availability:
4 days
Premier Support 3Yr Upgrade from 1Yr NBD
3 Jahre - Vor-Ort - Premier Support Upgrade - Next Business Day (NBD) - von 1 Jahr - Reaktionszeit: Am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag
€176.29
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Part: 5WS1B61704
Availability:
4 days
5Y Essential Service YDYD SR250 V2
5 Jahre -Essential Service - Reaktionszeit: 4 Stunden - Verfügbarkeit: 24x7 - Response + YourDrive YourData - für ThinkSystem SR250 V2
€686.75
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Part: 5PS7B05765
Availability:
4 days
3Y Essential Support CSR+YDYD SR250 V2
3 Jahre - Vor-Ort - Essential Service - Reaktionszeit: 4 Stunden - Wiederherstellungszeit: 24 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData
€481.96
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Part: 5PS7B05766
Availability:
4 days
3Y Premier Support Upgrade
Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference Advanced-level techs. End to End case management. Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users. We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver. Free your Team to excel in innovation and productivity IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects. What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers? Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution. Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1 Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reporting VIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2 You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference. Interested in advanced level technical support for your Lenovo ThinkVision monitors? We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.
€337.01
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Part: 5WS0V07078
Availability:
4 days
WARRANTY 2Y Post Warranty Onsite
This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. How does it work? Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives. Onsite Service Level Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine. Customer Benefits • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition) • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly Warranty Services Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.
€36.44
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Part: 5WS0K92640
Availability:
4 days
Premier Support 3Yr Upgrade from 1Yr
3 Jahre - Vor-Ort - Premier Support Upgrade von 1 Jahr - Reaktionszeit: am nächsten Arbeitstag
€141.94
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Part: 5WS1B38519
Availability:
4 days
Premier Support 3Yr upgrade from 1Yr
3 Jahre - Vor-Ort - Premier Support - Serviceerweiterung - Arbeitszeit und Ersatzteile (für System mit 1 Jahr Courier/Carry-in-Garantie) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkCentre M70
M70a Gen 2 V30a-22IIL AIO V30a-24IIL AIO V50a-22IMB AIO
3 Jahre - Vor-Ort - Premier Support - Serviceerweiterung - Arbeitszeit und Ersatzteile (für System mit 1 Jahr Courier/Carry-in-Garantie) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkCentre M70
€101.46
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Part: 5WS1B61709
Availability:
4 days
Premier Support 3Yr
3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkStation P700
P710 P720 P910 P920
3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkStation P700
€99.01
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Part: 5WS1C83311
Availability:
4 days
Premier Support 3Yr
3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkPad X1 Carbon Gen 9
X1 Extreme Gen 4 X1 Titanium Yoga Gen 1 X13 Yoga Gen 2
3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkPad X1 Carbon Gen 9
€176.29
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Part: 5WS1C83313
Availability:
4 days
Premier Support 3Yr
3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkStation P410
P500 P510 P520 P520c P620
3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkStation P410
€75.70
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Part: 5WS1C83321
Availability:
4 days
3Y Premier Support
3Y Premier Support Upgrade von einem Jahr Premier Support
€146.85
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Part: 5WS1H31745
Availability:
4 days
5Y Foundation Service NBD ST250 V2
5Y NBD Foundation ST250 V2
€309.35
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Part: 5WS7B05980
Availability:
4 days
3Y Premier Foundation Services NBD ST250 V2
3Y NBD Foundation ST250 V2
€368.84
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Part: 5WS7B06015
Availability:
4 days
3YR Accidental Damage Protection
LENOVO™ UNFALLSCHUTZ
€103.91
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Part: 5PS1H31737
Availability:
4 days
International Services Entitlement 4Yr
4 Jahre - International Services Entitlement Add On - Serviceerweiterung - Erweiterte Zonenabdeckung
€45.03
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Part: 5PS1H31763
Availability:
4 days
PROTECTION 5 Y KYD Add On
5 Jahre Einbehalten der Festplatte (Add On)
€84.26
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Part: 5PS1H31796
Availability:
4 days
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