1 Year Accidental Damage Protection Pennies-A-Day Protection From Non-warranty Damage. Protecting Devices from the Unexpected. Today’s highly mobile workforce knows that accidents happen . Drops, bumps, and spills can damage even the most durable and well-engineered tablets, PCs, and Smart Displays. Lenovo’s Accidental Damage Protection (1) service covers accidents beyond the system warranty and protects your devices from non-warranty operational or structural failures incurred under normal operating conditions. This service helps IT departments avoid purchasing and managing extra inventory to replace damaged units. Does My Organization Need Accidental Damage Protection? Standard warranty terms and conditions don’t cover accidental damage and experience shows that a significant portion of users’ devices will be damaged and not covered under warranty in the first three years. Compared to repair or replacement costs, Accidental Damage Protection saves up to 80% (depending on device type and repairs needed). Lenovo’s Accidental Damage Protection service protects systems from the unintentional but unavoidable “oops” incidents bound to occur in highly mobile and active Modern IT workplaces. The Cost Of Repair And Replacement Based on historical Lenovo claims, Accidental Damage Protection can save, on average, 28% versus the typical cost of PC repairs and 75% for tablet repairs. While costs vary by device and the work needed, replacing and repairing commonly damaged components can be expensive: • $700 System Boards • $600 Monitors & Display Hardware • $300 Disk Drives • $250 Damaged Tablet (minor repairs) • $800 Damaged Tablet (multiple part replacements) What Does Lenovo Accidental Damage Protection Cover? (2) When it occurs under normal operating conditions, Accidental Damage Protections covers: • Accidental drops, spills, bumps, and structural failures • Electrical surges • Damage to the integrated LCD screen What Happens Once Your Claim Is Made? 1. Lenovo uses comprehensive diagnostic tools to identify hidden damage that may be otherwise overlooked. (3) 2. Skilled, qualified technicians conduct repairs using only Lenovo certified parts. (3) 3. Restored PCs are returned to users or, if repairs are not possible, Lenovo replaces at no additional charge. (4) Options: Accidental Damage Protection Premier Support Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference • Advanced-level techs. • End to End case management. • Faster, first-time resolution. International Warranty Upgrade Travel internationally? Get the International Warranty Upgrade to extend your Accidental Damage Protection coverage. (5) Smarter is protecting devices from the unexpected. Lenovo™ Accidental Damage Protection (ADP) is part of a comprehensive portfolio of Lenovo™ services that support the entire life cycle of your PCs. (1) Not available in all markets. (2) Not covered by Lenovo Accidental Damage Protection: cosmetic damage (scratches, dents, or cracks not affecting product functionality or structural integrity); equipment loss or failures due to use outside normal operating conditions; data loss or business interruption; intentional damage and misuse; removal or alteration of parts/accessories; theft; fire damage; damage to peripherals or third-party products (even if sold by Lenovo). (3) If entitled to onsite warranty service under the Limited Lenovo Warranty, and the Service Provider determines your Product can be repaired onsite, the Service Provider will repair or exchange your product at your location. Some repairs may be completed at a service center; if so, the Service Provider will send the product to the service center at its expense. If on-site warranty with Accidental Damage Protection purchased, onsite service level repairs limited to LCD and non-customer replaceable keyboards. If repair cannot be completed at first onsite visit, the system will be shipped to Lenovo’s Service Center. Onsite service may not be available in all regions. (4) Limitation of one replacement product. If the cost per claim exceeds the price of the product, the product will be replaced at Lenovo’s discretion. (5) Service available in country or region where ADP coverage purchased and is not transferable should system travel to another country. International Warranty Upgrade allows for claims in other countries if ADP offered and device is supported in that country.

PROTECT YOUR PC FROM THE UNEXPECTED With today’s highly mobile users, the unexpected is bound to happen, even to exceptionally engineered PCs. Lenovo’s mobile repair data indicates that a significant percentage of users will experience non-warranted damage within the first three years of the PC's life cycle. Accidental Damage Protection offers significant savings relative to uncovered repairs. PREDICTABLE BUDGETS A single, upfront investment allows accurate prediction of yearly system repair costs. SIGNIFICANT SAVINGS Accidental Damage Protection saves you significantly relative to the cost of repair or new system. Users typically save between 28%–80% depending on machine and repair. QUALITY ASSURANCE ADP is performed by Lenovo™-Trained technicians, using Lenovo™-Qualified parts, reducing the need for re-repair. COMPREHENSIVE REPAIRS Lenovo’s comprehensive diagnostic tools can identify hidden damage that may have otherwise gone untreated.

Trust Lenovo to cover the full lifecycle of your IT assets and free up your technicians to focus on what counts. A true business partner dedicated to your satisfaction and success, Lenovo offers a portfolio of service and support solutions. Most Lenovo warranties include phone access to customer support and full coverage of labour, parts and system repair for all manufacturer defects or common-use issues that arise with your Lenovo Product. If an issue cannot be resolved by phone, Lenovo will dispatch a certified technician to attempt repair of your machine at your location with no shipping involved. This service provides parts and labour repair coverage where labour is provided onsite at your place of business. If Lenovo determines that your product problem is covered by the product warranty and cannot be resolved over the telephone or with a customer replaceable unit, the repair will be made on site. Service is available during Lenovo’s normal in-country business hours. Calls received after 4 pm local time will require an additional business day for service dispatch. On-site service is available in metropolitan areas only.

5 Jahre - Vor-Ort - Essential Service - Reaktionszeit: 4 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData

1 Jahr - Post Warranty - Nachgarantieservice - Reaktionszeit: 2 Stunden - Wiederherstellungszeit: 6 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData

SP 3 Jahre Bring-In Service, 9x5 gilt in ausgewählten Ländern in Europa, Afürika und Naher Osten

SP 5 Jahre Bring-In Service, 9x5 gilt in ausgewählten Ländern in Europa, Afürika und Naher Osten

Support Pack 4 Jahre Vor-Ort Service, 9x5, nächster Arbeitstag Wiederherstellzeit, gilt im Land des Erwerbs

5 Jahre - Vor-Ort - Essential Service - Reaktionszeit: 4 Stunden - Wiederherstellungszeit: 24 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData

1 Jahre - Post Warranty - Nachgarantieservice - Defekte HDD/SSD/RAM-Einbehaltung - Reaktionszeit: 4 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Response + YourDrive YourData - Lenovo ThinkSystem SR590 7X98, 7X99

3 Jahre - Vor-Ort - Premier Support Upgrade - Next Business Day (NBD) - von 1 Jahr - Reaktionszeit: Am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag

5 Jahre -Essential Service - Reaktionszeit: 4 Stunden - Verfügbarkeit: 24x7 - Response + YourDrive YourData - für ThinkSystem SR250 V2

3 Jahre - Vor-Ort - Essential Service - Reaktionszeit: 4 Stunden - Wiederherstellungszeit: 24 Stunden - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - Committed Service Repair + YourDrive YourData

Lenovo™ Premier Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. Tech support with the Premier difference Advanced-level techs. End to End case management. Faster, first-time resolution. Looking for a step-up for your business and your employees’ support experience? Lenovo™ Premier Support gives VIP treatment to both your IT staff and end users. We understand IT needs to increase efficiency, reduce complexities, and keep your end users up and running. We know your end users expect fast and frustration-free support. Lenovo can deliver. Free your Team to excel in innovation and productivity IT landscapes are becoming more complicated, while simultaneously, budgets are contracting. The challenge lies in reducing complexity and operational costs, while increasing the impact of your in-house teams by focusing their efforts on revenue-generating and innovation projects. What if the solution was to cost effectively offload your routine support tasks, and shift time-intensive advanced problem solving to an expert team of support engineers? Get a direct line to our most elite technicians who listen first then deliver advanced troubleshooting - no scripts here. And they’re measured on first-time fixes so they’re committed to prompt and accurate resolution. Premier Support Center Advanced technical support available 24 x 7 x 365 Dedicated phone number and no phone tree menu to navigate Single point of contact for end to end case & escalation management Hardware and OEM software support1 Technical Account Managers (TAMs) Proactive relationship and escalation management Personalized recommendations for your business Robust quarterly reporting VIP Treatment No waiting in-line Next-business-day onsite labor 2 Parts prioritization 2 You also have access to technical account managers who act as a single point of contact for case management. You’ll enjoy the consistency, accountability, and visibility you deserve. And thanks to next-business-day repair service and prioritized parts access, you’ll keep system downtime and productivity interruptions to an absolute minimum. That’s the Premier difference. Interested in advanced level technical support for your Lenovo ThinkVision monitors? We’ve got you covered. Now you can purchase Premier Support for monitors and enjoy a single support contact experience5 with our elite Premier Support technical team. Get how-to and technical assistance across a variety of common questions and issues surrounding configuration, resolution, display settings, and multi-monitor interoperability—along with support on popular industry software, device drivers, and more6. And if we do need to swap out your warrantied monitor, your replacement is prioritized over standard claims and delivered to you the next business day through Lenovo Advanced Exchange7.

This is an add on service, and not the actual warranty. This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service. How does it work? Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place. Lenovo’s Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives. Onsite Service Level Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality. If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update. The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine. Customer Benefits • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399 • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition) • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days • Saving IT resources (time and money) by having Lenovo support available to address the customer`s issues quickly Warranty Services Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

3 Jahre - Vor-Ort - Premier Support Upgrade von 1 Jahr - Reaktionszeit: am nächsten Arbeitstag

3 Jahre - Vor-Ort - Premier Support - Serviceerweiterung - Arbeitszeit und Ersatzteile (für System mit 1 Jahr Courier/Carry-in-Garantie) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkCentre M70

M70a Gen 2

V30a-22IIL AIO

V30a-24IIL AIO

V50a-22IMB AIO

3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkStation P700

P710

P720

P910

P920

3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkPad X1 Carbon Gen 9

X1 Extreme Gen 4

X1 Titanium Yoga Gen 1

X13 Yoga Gen 2

3 Jahre - Vor-Ort - Premier Support - (für System mit 1 Jahr Premier Support) - Reaktionszeit: am nächsten Arbeitstag - Verfügbarkeit: 24 Stunden pro Tag / Montag-Sonntag - für ThinkStation P410

P500

P510

P520

P520c

P620

5Y NBD Foundation ST250 V2

Lenovo Support provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.

3Y NBD Foundation ST250 V2

LENOVO™ UNFALLSCHUTZ